Shipping policy
Shipping Policy
RuffRinse currently offers free standard shipping to eligible addresses in the contiguous United States.
Estimated Delivery Time
Our standard estimated delivery time is 7–14 business days. Business days do not include weekends or federal holidays.
Delivery times are estimates rather than guarantees. Carrier delays, severe weather, unusually high shipping volume, address issues, or other circumstances outside our reasonable control may occasionally affect delivery.
Order Processing
Orders begin processing as soon as possible after they are successfully placed and payment is confirmed. Once an order has entered fulfillment, changes or cancellations may no longer be possible.
Tracking
Tracking information is provided after your order has shipped. Please allow some time after receiving your tracking number for the carrier’s tracking system to update.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once fulfillment has begun.
Delayed or Missing Packages
If your tracking information has not updated for an extended period, your package appears to be lost, or your order has not arrived within a reasonable period beyond the estimated delivery window, please contact RuffRinse through the contact information provided on our website. We will review the shipment and assist with the next appropriate steps.
Damaged or Incorrect Orders
If an order arrives damaged, defective, incomplete, or incorrect, please contact us promptly. We may request photographs or other information to help resolve the issue. Please refer to our Return and Refund Policy for additional information.
RuffRinse is operated by Floof n’ Pawz LLC.