Refund policy
30-Day Return Policy
We want you to be satisfied with your RuffRinse purchase. You may request a return within 30 days of the date your order is delivered.
To be eligible for a return, your item must be in substantially the same condition in which you received it, with all included accessories and components. Please keep the original packaging whenever possible.
Before returning any product, please contact us for return authorization and instructions. Do not send a product back to the shipping address shown on the original package unless we specifically instruct you to do so.
To request a return, contact us through our website contact form or the customer-service email listed on our store. Please include your order number and a brief explanation of the reason for the return.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your product arrives damaged, defective, incomplete, or you receive the wrong item, contact us as soon as possible. Photos or other documentation may be requested so we can evaluate the issue and arrange an appropriate replacement or refund.
Change-of-Mind Returns
Returns requested because you no longer want the product may be accepted within the 30-day return period. Unless otherwise required by law or the item arrived damaged, defective, or incorrect, the customer may be responsible for return shipping costs.
Non-Returnable Items
Items that have been significantly used, altered, damaged after delivery, or returned without the original components may not qualify for a full refund. Items returned without prior authorization may also be refused.
Refunds
Once an approved return has been received and reviewed, we will notify you regarding the refund. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears on your account.
Original shipping charges, when applicable, are generally non-refundable unless the return is due to a damaged, defective, incorrect, or otherwise qualifying order.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We will make every reasonable effort to cancel the order before processing or shipment begins. Once an order has entered fulfillment or has shipped, cancellation might no longer be possible and the order may instead need to follow the return process above.
Contact Us
If you have questions regarding a return, refund, replacement, or cancellation, please contact RuffRinse through the contact information provided on our website.
RuffRinse is operated by Floof n’ Pawz LLC.